The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Elements define the essential outcomes |
|
Completed |
Evidence:
|
Complete tenancy agreement
|
|
Schedule suitable appointment time for signing documents and organise interpreters, according to client needs Completed |
Evidence:
|
Complete written property conditions report Completed |
Evidence:
|
Inform clients of money and other documentation required prior to sign-up Completed |
Evidence:
|
Advise clients of the rebate and rental payment options Completed |
Evidence:
|
Address all legal requirements in respect of executing agreements Completed |
Evidence:
|
Organise documentation and legal representation for ‘under age’ client prior to signing tenancy agreement Completed |
Evidence:
|
Explain the policies and procedures to new tenants
|
|
Provide information on rent payment systems and housing providers expectations with regard to tenant rent payment and arrears Completed |
Evidence:
|
Provide information to new tenants on rental bonds, in accordance with the organisations policies and procedures and rental bond legislation Completed |
Evidence:
|
Explain the maintenance system, rental rebate system, grievance procedures and any other services provided by the organisation to new tenants Completed |
Evidence:
|
Recognise crisis and the need for immediate intervention
|
|
Respond appropriately to individuals who are experiencing homelessness or who are at risk of becoming homeless Completed |
Evidence:
|
Utilise specialist expertise of other agencies and community services Completed |
Evidence:
|
Identify crisis situations and follow organisation’s intervention procedures Completed |
Evidence:
|
Comply with legal and duty of care requirements when dealing with young people who are experiencing or at risk of becoming homeless Completed |
Evidence:
|
Make appropriate referrals for individuals who are experiencing homelessness or who are at risk of becoming homeless Completed |
Evidence:
|
Facilitate landlord and tenant responsibilities (per the tenancy agreement)
|
|
Follow organisation’s procedures for inspections, maintenance and complaints handling Completed |
Evidence:
|
Manage rental accounts in accordance with current guidelines Completed |
Evidence:
|
Manage rental bonds in accordance with organisations policies and relevant legislation Completed |
Evidence:
|
Monitor and act upon nuisance and annoyance incidents in accordance with organisation guidelines Completed |
Evidence:
|
Inform clients and landlords of their rights and responsibilities Completed |
Evidence:
|
Respond with sensitivity to tenant’s changing needs and circumstances
|
|
Implement criteria for succession to proceed Completed |
Evidence:
|
Request and review supporting documentation Completed |
Evidence:
|
Check supporting documentation for accuracy and use in decision-making process Completed |
Evidence:
|
Identify asset management issues Completed |
Evidence:
|
Manage tenancy termination processes
|
|
Determine reasons for tenancy termination Completed |
Evidence:
|
Follow organisation procedures and legal processes for termination Completed |
Evidence:
|
Maintain client confidentiality within organisation policies and procedures Completed |
Evidence:
|
Assist tenants, according to needs, including referrals to appropriate tenant, advocate and/or legal representation Completed |
Evidence:
|
Complete all termination documentation and filing in accordance with role Completed |
Evidence:
|
Manage eviction process
|
|
Negotiate with tenant advocates and/or legal representatives Completed |
Evidence:
|
Follow eviction procedures of organisation Completed |
Evidence:
|
Facilitate appeal process
|
|
Provide client with a clear explanation of appeal process and encourage clients to present all facts relevant to appeal Completed |
Evidence:
|
Gather information on changes in circumstances and use to inform appeal process Completed |
Evidence:
|
Arrange an interview for further information, if necessary, and assess the need for an interpreter or advocate Completed |
Evidence:
|
Review facts obtained previously and make decision as per delegation Completed |
Evidence:
|
Document appeals decision Completed |
Evidence:
|
Take appropriate action in response to a complaint about tenant
|
|
Investigate complaint and determine if the client has attempted to resolve the problem Completed |
Evidence:
|
Decide whether intervention should be taken by organisation Completed |
Evidence:
|
Document case if decision is made that the organisation should intervene Completed |
Evidence:
|
Gather information, reports, documentation and feedback from tenants, neighbours, colleagues, police and tenant groups Completed |
Evidence:
|
Write and file a comprehensive record of complaint and action taken Completed |
Evidence:
|
Resolve problems
|
|
Consult with relevant people and agencies in accordance with confidentiality requirements Completed |
Evidence:
|
Identify all options Completed |
Evidence:
|
Mediate between involved parties in an attempt to reach mutually accepted resolutions Completed |
Evidence:
|
Adhere to legal responsibility of reporting alleged criminal behaviour Completed |
Evidence:
|
Respond with sensitivity to tenant’s changing needs and circumstances
|
|
Implement criteria for succession to proceed Completed |
Evidence:
|
Request and review supporting documentation Completed |
Evidence:
|
Check supporting documentation for accuracy and use in decision-making process Completed |
Evidence:
|
Identify asset management issues Completed |
Evidence:
|